To access the new Citrix system go to https://engrapps.coe.drexel.edu/.

For any questions or concerns not covered in this FAQ please contact the College of Engineering Computing and Technical Services team at:
Phone: (215) 571-4444
Email: helpdesk@coe.drexel.edu

What is ENGRAPPS?
For those students requiring access to licensed software necessary for classroom work or staff, and faculty requiring access to licensed software for daily operational work, the Drexel University College of Engineering provides access to our Citrix system. This system provides access to the needed applications for classroom and college work through the Citrix Receiver client. This client is available on most modern computing platforms (macOS, Windows, Chrome OS, iOS, and Android) and allows you remote access to your tools.
Please Note: Only the ET, CMGT, MEM, and Freshmen/Sophomore Engineering programs have access to the Citrix System at this time.

How do I access ENGRAPPS on my laptop or desktop?
From a laptop or desktop computer go to https://engrapps.coe.drexel.edu/. From there you can login with your DrexelOne account and use the applications and remote desktops necessary for your classwork. For more detailed instructions please see the ENGRAPPS – Mac install instructions or ENGRAPPS – Windows install instructions pages.

How do I access ENGRAPPS on my phone or tablet?
For mobile devices go to either the App Store (Apple iOS devices) or Google Play Store (Google Android devices) and download the Citrix Receiver app. Once downloaded open the app and put in https://engrapps.coe.drexel.edu/ as the address.

I see the error “There are no apps or desktops available to you at this time.”, how do I fix this?
Please email us at helpdesk@coe.drexel.edu. In the email please include what desktop or application you need access to, what class you are taking, and your DrexelOne username. Once we have that info we will make sure you get the necessary access.

I am having trouble logging into a desktop or my desktop is frozen, how do I get this fixed?
There is a now a self-service option for restarting your stuck Citrix session. Please check out ENGRAPPS – How to restart my Citrix session for instructions on how to restart your own problematic session. If you are still having a problem after following these instructions please email helpdesk@coe.drexel.edu. In the email please include what desktop or application you are having trouble with, what class you are taking, and your DrexelOne username.