If you find you are having problems logging into a Citrix desktop or application, or your Citrix desktop or application gets stuck or frozen you can now restart your own session. To start go back to your browser, you should already be at the https://engrapps.coe.drexel.edu/ site, if not go to https://engrapps.coe.drexel.edu/ and sign in using your DrexelOne username (i.e. abc123) and password.

Once you have signed find the desktop or application you are having a problem and click the Details link

You should now see 3 buttons, go ahead and press the Restart button

You will see a warning asking if you’re sure you want to restart your desktop or application, click the Restart button

Now your old session will be closed or stopped and you will be logged into a new desktop or application session