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Contact CTS IT

Submitting a helpdesk ticket

If you are an Engineering student, staff, faculty member, or researcher in need of computer assistance, you can get in touch with the COE CTS Helpdesk by any of the following methods:

Our hours of operation are Monday through Friday from 8AM to 5PM. If you call our helpdesk number and no one answers, you may leave a voice message that will be delivered to our ticket queue.

IT Staff

If you're trying to contact our staff regarding an issue, please use the methods above to submit a helpdesk ticket.

Name Role
Andrew Marx Director marx@drexel.edu 215.895.6352
Chris O'Shaughnessy Systems Administrator cjo32@drexel.edu 215.571.4444
Max Thompson Helpdesk Manager mat364@drexel.edu 215.571.4444